FAQ's

How can seeing a therapist help me?

Therapists can provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, trauma, and stress management. Therapists can helpful in encouraging personal growth, enhancing interpersonal relationships, managing family concerns, addressing marriage issues, and dealing with the hassles of daily life. Therapists can provide a fresh perspective on a difficult problem, and help you look for solutions. 

What is therapy like?

Because each person has different issues and goals for therapy, therapy will be different depending on the individual. In general, you can expect to discuss the current events happening in your life, your personal history relevant to your issue, and report progress (or any new insights gained) from the previous therapy session. Depending on your specific needs, therapy can be short-term, for a specific issue, or longer-term, to deal with more difficult patterns or your desire for more personal development. 

Is everything I share in therapy confidential?

Confidentiality is one of the most important components between a client and therapist. Successful therapy requires a high degree of trust with highly sensitive subject matter that is usually not discussed anywhere but the therapist's office. Every therapist should provide a copy of their confidential disclosure agreement, and you can expect that what you discuss in session will not be shared with anyone. This is called “Informed Consent.” Sometimes, however, you may want your therapist to share information or give an update to someone on your healthcare team, but by law, your therapist cannot release this information without obtaining your written permission. The only exceptions to complete confidentiality are the legal and ethical requirement therapists have to report the following:

* Suspected abuse or neglect of children, adults, and elders requires therapists to report to the authorities, including child protective services, adult protective services, and law enforcement, based on information provided by the client or collateral sources, or

* A client is seriously in danger of harming him/herself or has threatened to harm another person.

What are my options for paying for therapy? 

There are several options for you to choose from as far as payment.  You can use direct payment through a credit card or health savings account (HSA), you can use EAP benefits if we are credentialed with your EAP provider, or you can use your insurance benefits. 

The counselors at Willowbrook Counseling are in-network with the following insurance carriers: Anthem, Blue Cross and Blue Shield, United Healthcare, Optima, and Cigna/Evernorth.  To determine if you have mental health coverage through your insurance carrier, you should call them and check your coverage carefully. You can ask specifically what mental health benefits are covered, how much your co-pay or co-insurance amount will be, if you have a deductible, and what type of coverage is provided for an out-of network provider. Your insurance may provide some reimbursement to you for out-of-network providers, although Willowbrook Counseling cannot guarantee that your insurance carrier will provide reimbursement. We can provide you with documentation to submit to your insurance carrier if you choose this option.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 276-285-5203.